CUSTOMER SERVICE QUESTIONNAIRE Tuesday, September 7, 2010 Thank you for taking time to complete our survey and helping us learn how to better serve you! On a scale of 1 -10, with 10 being the best possible, please rate your overall experience with our inside sales department. 1    2    3    4    5    6    7    8    9    10    On a scale of 1 -10, with 10 being the best possible, please rate your overall experience with our outside sales department. 1    2    3    4    5    6    7    8    9    10    Are timely responses received when contacting us? Does received product meet purchase order requirements? If delivered, is the material delivered on-time as promised? Are product returns and credit done in a timely manner? Would you refer Bergsen Inc. to a friend or business associate? Yes    No    N/A Compared to our competitors, please rate doing business with Bergsen Inc. on the following: Better Same Worse N/A Inside Sales Outside Sales Available Inventory Quality of Product Pricing Are there any other products you would like Bergsen Inc. to stock on your behalf? If you have experience a problem with our company, can you please share this situation with us? Are there any positive experiences you can share with us? Do you have any suggestions that you would like to offer Bergsen Inc. in order to help better serve your needs? Company Name Survey Completed By Email Address Phone Number Fax Number Back

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